Years of investing in the latest technology is paying off for your local credit union and other financial service providers with increased customer satisfaction. With the convenience of online and mobile banking, you can now manage all of your finances with a tap of your finger or click of a mouse. This can mean saving valuable time by eliminating trips to the branch or waiting in drive-thru lines. Never was this convenience more apparent than during the pandemic. According to a study by J.D. Power, 37% of retail bank customers said they were using their mobile app more frequently than ever before. 48% said their preferred means of depositing a check during this period was via mobile phone.
According to Business Insider’s Insider Intelligence’s Mobile Banking Competitive Edge Study, 89% of survey respondents said they use mobile banking. Further, a massive 97% of millennials indicated that they use mobile banking. The study further found that mobile technology is not just for millennials, as 91% of Gen Xers and 79% of baby boomers are also recognizing the benefits of mobile banking. Technology is rapidly changing our world, and Choice One Community Credit Union continues to stay at the forefront of technology for the convenience and security of all our valued members. Here’s how we do it.
It all Starts Online
Choice One’s Mobile Banking App and Virtual Branch, our online banking system, enable you to manage your money virtually 24 hours a day, 7 days a week, 365 days a year, from any device with internet access. Virtual Branch is the quickest, most convenient, and most secure way to do your banking digitally. Best of all, online and mobile banking technology is completely FREE for our members.
With Virtual Branch you can:
- Access all of your credit union accounts, including loans
- Check account balances
- Transfer funds between accounts, both internally, as well as external account transfer
- Conduct and/or verify transactions
- Make a loan payment
- Pay bills, using the Bill Payer feature
- Make credit card payments
- Sign up for free e-Statements
- Use our mobile app for cell phone & tablet access
And so much more! Not enrolled in Virtual Branch? Why not? Click here to learn more and enroll today. You’ll be glad you did!
Not a member yet? Click here for eligibility and to download the application. We have conveniently located credit union offices in Wilkes-Barre, Plains Township, and Hazleton. We’ll see you shortly!
Banking on the go has never been more convenient with our Mobile Banking App
One of the many benefits of membership here at Choice One is access to our Mobile Money Banking App. In today’s busy world, Choice One recognizes that members are always on the go, and our goal is to make life easier by making their finances simpler. Simply download the mobile app in the App Store or Google Play to get started. It will bring your credit union accounts directly to your mobile device for access 24/7 wherever you may be. You must be enrolled in Virtual Branch to register for mobile banking. Here are just some of the benefits of our Mobile Banking App:
- Deposit checks with remote deposit capture
- Protect yourself from fraud with Choice Alert
- Check account balances and verify transactions
- Transfer funds between accounts
- Pay bills with Bill Payer
- Make loan payments
- Find a branch or ATM
- Sign up for text alerts
The growing popularity of mobile banking apps
Where do you go that you don’t have your mobile phones mobile phone at the ready? If you’re like most of us, the answer is nowhere. We use them for everything nowadays. They’ve become an important part of our everyday lives, keeping us connected to family, to work, and to our finances. According to a study by the FDIC on Household Use of Banking and Financial Services, while in-branch and telephone banking are on the decline, mobile banking usage was the primary method of account access in the past 12 months, a sharp increase, overtaking online banking as the main touchpoint for credit unions and banks. It is widely known that local credit unions tend to be better on the customer service front, but did you realize we can also provide that same cutting-edge technology you would expect from a larger bank? That’s right, you can get all of the technology and convenience you need right in your own backyard at your local credit union. Choice One’s Mobile Money app is a convenient way to manage your cash from any mobile phone or tablet with internet access.
If you’re already a member of Choice One and you’re already enjoying the benefits of Virtual Branch, just download the TouchBanking application and enter the code GoMobile0785. Done!
Don’t have Virtual Branch; it’s easy, sign up right here!
Online security is priority #1
Protecting your account and personal information is and will always be our number one priority. The security measures we have taken to ensure your security code is stored and encrypted, and our enhanced authentication process protects your online data and helps guard against phishing scams, as well as protect you from identity theft. Additional security measures include our SSL protocol to ensure your connection and transmitted information is protected, using 128-bit encryption and automatic time out if you are inactive for more than 10 minutes.
Stay safe with Choice Alert card protection
Choice Alert, which can be accessed right through the Mobile Money App, enables Choice One members to proactively monitor their credit and debit cards. Users can easily set controls based on transaction location, merchant type, transaction type, or transaction amount.
- Customize alert preferences
- Set and get alerts in real-time
- Turn your card “off” to disallow transactions anytime 24/7
- Set spending limits
- Conveniently integrated with the Choice One mobile app.
At Choice One, we believe that online and mobile banking, as well as our other tech-focused services, such as the upcoming launch of Zelle, will help to improve overall member satisfaction and loyalty. From Virtual Branch, the Mobile Money app to Bill Payer and Choice Alert, we’ve got the high tech, convenient financial services our members are looking for! #abetterchoice
Today’s society may be a digital one, but for those who still like to visit a physical office location and speak directly to a staff member, Choice One is here for you, with three, conveniently located branches. Stop by and see us anytime!