CardValet application updates for both Apple & Android devices are now complete. Users who do not have automatic updates set on their mobile devices will need to update their app manually in order to access CardValet moving forward. We apologize for any inconvenience and appreciate your patience throughout this process.

New Debit Card Chargeback Procedures

Attention all members!

In the event you need to dispute a charge on your Choice One Visa ®️ Debit Card, there will be a 45 day waiting period for funds to be returned. Because we can’t resolve the issue sooner, please contact the merchant first to obtain credit. In the event that you can’t settle the issue with the merchant, only then call or visit any of our branch locations to submit a dispute form. Again, once a dispute form is filled out and submitted there will be up to a 45 day waiting period for funds to be returned.

We apologize for any inconvenience!


 

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