fbpx

Virtual Branch Online Banking

Stronger Together

Stronger Together

Choice One & Community Regional are teaming up to provide a better banking experience for everyone!

As of June 21st, Community Regional Credit Union voted in favor of officially merging with Choice One Community Federal Credit Union.

Members of each credit union will continue to be served by the same great staff that they have become accustomed to. Both organizations are committed to upholding the standards that each member base has come to enjoy in regards to service, safety, and security. This merger was executed with one main goal in mind, to provide a better banking experience for everyone.

The merged credit union will incorporate the best practices of both organizations to provide an optimized member experience through cutting-edge online banking technology, financial literacy resources, fraud and identity protection tools, as well as the competitive rates and flexible terms that our members have always enjoyed, and much more. Moving forward, the credit unions will do business as Choice One Community Federal Credit Union.

As a result of this merger, Choice One Community Credit Union is proud to provide members with two new branch locations (Old Forge & Kingston) as well as the following benefits:

On behalf of everyone at Choice One, we appreciate the opportunity to serve you and couldn’t be more excited about this merger. Why? Because we’re stronger together!

Please don’t hesitate to contact us with questions.

Frequently Asked Questions (FAQ)

This frequently asked question section will be updated as we progress toward our September 30th merger completion date. Please continue to check back for more updated information.

General FAQ

When will the merger be completed?

This merger will be effective as of July 1, 2022, at which time Community Regional Credit Union will be known as Community Regional Credit Union, a division of Choice One Community Credit Union for an interim period.

By September 30, 2022, all Community Regional accounts and members will be fully transitioned to Choice One, and Community Regional Credit Union will begin doing business as Choice One Community Credit Union.

Why are Choice One Community Credit Union and Community Regional Credit Union Merging?

This merger unites two premier area financial institutions with a shared purpose to provide a better banking experience for everyone! Both organizations are committed to upholding the standards that each member base has come to enjoy in regards to service, safety, and security.

What can Community Regional members expect during the transition?

Community Regional Credit Union members will continue to be served by the same great staff that they have become accustomed to.

Rest assured that both organizations are committed to providing regular and detailed information as we approach September 30th. Community Regional Credit Union members will receive a detailed Conversion Guide, providing information on; timeline & key dates, account transition & access, digital banking, product transition, branch location map & contact information, financial tools, privacy policy, change in terms, membership & account agreement, and more.

Will I have to re-apply for membership?

No. Your membership will transition and continue through Choice One Community Credit Union. As a result, you will be able to automatically enjoy the additional products and services that become available as a result of this merger.

What will happen to staff members at Community Regional and Choice One?

Community Regional and Choice One Community Credit Union members will continue to be served by the same great staff that they have become accustomed to.

Each organization’s Board of Directors was passionate about ensuring that this merger was positive for all stakeholders. That includes members, staff, and the communities that we serve.

When will signage and branding start to change?

You will begin to see temporary signage reflecting Community Regional, a division of Choice One Community Credit Union, throughout the month of July. The complete signage and branding transition will be integrated by September 30, 2022.

When can I start using Choice One branch locations?

You can begin using Choice One Community Credit Union branch locations as soon as your new account at Choice One Community Credit is opened. We’re aiming to have all accounts open by September 1, 2022. Additionally, all Choice One members have access to banks at over 5,600 other credit unions throughout the United States as part of the CO-OP Shared Branching Network. Click here to find a Shared Branch location near you.

What will happen to the Community Regional branch locations?

The Community Regional branches located in Old Forge and Kingston will officially become Choice One branch locations as of July 1, 2022, although a complete rebrand may not be completed until September 31.

Account Transition FAQ

Will my Community Regional checking and saving account numbers change?

Yes, we will be providing more information in the future in regard to helping you determine your new Choice One Community Credit Union account numbers.

When will I receive my new Choice One debit card?

Right now we do not have a time frame for the distribution of new Choice One debit cards. Until new debit cards are issued, you will be able to use your current  Community Regional debit card. When more information is available, we’ll update this timeline.

Will I have a new routing number?

Yes, once you receive your new Choice One Community Credit Union account number, your new routing number will be 231386878.

Will I have to change my direct deposit information?

Yes, the direct deposit(s) that you currently have set up will need to be updated with your new Choice One Community Credit Union account and MICR number.

Will there be a date when I am no longer able to access my Community Regional accounts online?

Our goal is to have all current Community Regional members set up with their new Choice One Community Credit Union accounts by September 1, 2022. For a short period of time, you will still have access to your Community Regional account as well.

How do I order new Choice One Community Credit Union checks?

New checks will be distributed automatically with your new Choice One Community Credit Union account number. However, when you do need to reorder, you can use this link.

Digital Banking FAQ

Will I need to re-enroll in Online Banking and eStatements with Choice One?

Yes, if you are currently enrolled in Online Banking and eStatements with Community Regional you will need to re-enroll with Choice One. Once enrolled in Online Banking, you will be able to enroll in eStatements. Click here to access step-by-step instructions to enroll in Online Banking at Choice One. Click here to learn how to sign up for eStatements.

How do I enroll in Mobile Deposit at Choice One?

Simply request access via the email feature within your new Choice One Online Banking account. Once approved, you’ll be able to submit checks by taking a picture of the front and back from almost anywhere. Log in to Virtual Branch now to request access. Or, click here to learn how to enroll in Online Banking.

What Online & Mobile Banking features are available at Choice One?

Choice One Community Credit Union has an online Learning Lounge featuring video tutorials and click-thru demos to show new members how to use Virtual Branch Online Banking and the Choice One Mobile App as well as convenient features like Online Bill Pay, Mobile Deposit, Choice Alert, and more!

Loan & Saving Rate FAQ

How will this merger affect my current loan and certificate rates?

All current loans and share certificates on the books at Community Regional Credit Union will be honored by Choice One Community Credit Union.

About Choice One

We serve more than 13,000 members (and counting) throughout Pennsylvania. If you live, work, worship, go to school or own a business entity in Luzerne, Lackawanna or Wyoming Counties, you are eligible to join. So, stop in today and see the difference at Choice One!

Latest News

Become a Member

You are now leaving Choice One Community Credit Union

Choice One Community Credit Union provides links to web sites of other organizations in order to provide visitors with certain information. A link does not constitute an endorsement of content, viewpoint, policies, products or services of that web site. Once you link to another web site not maintained by Choice One Community Credit Union, you are subject to the terms and conditions of that web site, including but not limited to its privacy policy.

You will be redirected to

Click the link above to continue or CANCEL