Loan Department- Loan Officer
Role: Responsible and assist in increasing loan growth and non interest income through selling products and services. Responsible and assist members with processing loan applications and prepare all necessary loan documentation.
Essential Functions & Responsibilities:
60% Processes member loan applications following credit union procedures. Ensures the collateral provided for the loan is secured and has acceptable auto, home and flood insurance. Assists in verifying processed loans on a daily basis for accuracy.
15% Cross selling products and services at every opportunity.
10% Answers new loan phone calls, emails and inquiries.
10% Assist in growing Indirect Lending Program per credit union procedures.
5% Performs other job related duties as assigned.
1. Represent the Credit Union to its members in a courteous and professional manner while providing specific service-related information in a prompt, efficient and accurate manner either in person or by telephone.
2. Produce loan documents, reports, and new loan accounts with no unresolved errors according to established department standards.
3. Perform functions relating to mortgages and home equity loans in first and/or second position. Assist members with application process to ensure completeness and receipt of required documentation. Forward completed mortgage/home equity applications to back office for processing and once processed responsible for closing the loan with the members.
4. Fulfill the stated financial needs of members and uncover the unstated financial needs of members by asking questions, promote and cross-sell services offered by the credit union using “Sales Strategies” training skills in order to recommend various deposit, loan and convenience based on the member’s needs.
5. Meet or exceed the established mandatory cross selling goals, credit life and credit disability participation goals and member service goal.
6. Provide informed, prompt, professional and accurate service and support with integrity to all members and associates. Respond to all email and voicemail messages by the end of the business day.
7. Answer telephone calls within three rings.
8. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
9. Develop, maintain, and demonstrate a working knowledge of credit union loan standards, policies, procedures, and applicable federal government rules and regulations.
10. Develop skills to work effectively with other employees on your team to accomplish all job requirements and assignments on a daily basis.
11. Become familiar with and abide by regulations, policies, procedures guideline set forth by the credit union. e.g. Security; Bank Secrecy Act, Identity Theft and Red Flags; Confidentiality; Truth In Lending; Fair Lending; RESPA; HMDA; FCRA; Safe Act; etc.
12. Maintain eligibility and continuing education requirements necessary to obtain and maintain various licenses required to sell insurance and/or underwrite or discuss loans.
13. Perform back office data entry work as needed.
14. Participate in training and professional development activities to acquire and maintain standards established by the credit union. This could include attending conferences, seminars and workshops as directed by management.
Knowledge and Skills:
Experience: Six months to two years of similar or related experience.
Education: A high school education or GED.
Physical Requirements: Work at times is of a general sedentary nature with limited need to lift or otherwise move objects (10 lbs or under). Must be able to sit or stand for extended periods of time. Requires manual dexterity and visual ability to work at a computer terminal, utilize keyboard, telephone and other standard office equipment. Must also be able to deliver and receive verbal communication.
Interpersonal Skills: Courtesy, trust, tact and diplomacy are essential elements of the job. Must have ability to understand, remember, and communicate factual information. Work involves extensive personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information of a personal or sensitive nature. Work may involve motivating and influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: Requires well-developed interpersonal skills for communicating with members. Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.) Ten key calculator, typewriter, keyboard skills, and familiar with Windows and Microsoft Office Software. Must have good knowledge of credit unions products and services.
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. This Job Description is not a complete statement of all duties and responsibilities comprising the position.