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Virtual Branch Online Banking

Fee Schedule Changes

Fee Schedule Changes

Please read this document carefully in its entirety.

Effective October 1st, 2021 the following changes to the Choice One Community Credit Union Fee Schedule will be implemented. Click here for an updated copy of the Choice One Community Credit Union Fee Schedule that will go into effect on October 1st, 2021.

Paper Statement Fee

What is changing?

We are implementing a new $2.00 a month paper statement fee for members who wish to continue to receive paper statements.

Why?

Due to the increasing external costs of processing mail and postage we’ve made a significant investment in technology to provide Choice One Community Credit Union members with the tools needed to seamlessly perform most banking activities online. This includes viewing eStatements, transferring funds, and paying bills. We did this with a goal of providing even more member convenience, while reducing overall cost to the credit union. As a result, we will be charging a $2.00 monthly fee to recoup the cost of paper and postage for all members who choose to continue to receive paper statements. In addition to reducing operating costs and being more eco-friendly, eStatements also provide many significant member benefits. This includes enhanced security, immediate and constant availability, convenient access, and reduced clutter. In addition to receiving statements electronically, members also have the option within Virtual Branch Online Banking to receive eNotices which provide an even greater convenience and time savings.

How can you avoid this fee?

If not already enrolled in eStatements, there are two actions that members can take to avoid this new $2.00 monthly paper statement fee.

1. If you’re already a Virtual Branch Online Banking user, but haven’t yet enrolled in eStatements, click here and follow the instructions to enroll in eStatements.

2. If you are not already a Virtual Branch Online Banking user, click here and follow the instructions to enroll in Virtual Branch Online Banking. Once successfully enrolled, click here and follow the instructions to enroll in eStatements.

We’ve also invested in video tutorial and click-thru demo resources to familiarize members with our online and mobile banking products as well as many of the features included in each. Click here to access the new Choice One Community Credit Union Learning Lounge to view video tutorials and click-thru demos.

Bad Address Fee

What is changing?

The current Bad Address fee will be increased to $5.00 per month from $3.00 per month.

How can you avoid this fee?

Log in to Virtual Branch Online Banking and make sure that the address in your profile is accurate and up to date.

Inactive / Dormant Account Fee (after 6 months)

What is changing?

Current Inactive / Dormant Account fee will be increased to $5.00 per month from $2.00 per month.

How can you avoid this fee?

If an account is not used for transactions for six consecutive months, it is considered dormant. Make sure that you are regularly using your Choice One Community Credit Union account to transact and avoid dormancy status.

Click here for an updated copy of the Choice One Community Credit Union Fee Schedule that will go into effect on October 1st, 2021.

About Choice One

We serve more than 13,000 members (and counting) throughout Pennsylvania. If you live, work, worship, go to school or own a business entity in Luzerne, Lackawanna or Wyoming Counties, you are eligible to join. So, stop in today and see the difference at Choice One!

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